The Self-Correcting Organization
$795.00
Building Performance Reliability and Recovering from Error
March 18 & 19, 2021
8:30 – 4:00
Towne Place Suites by Marriott (807) 346-9000
550 Harbour Expy (off the Superstore parking lot)
Thunder Bay, Ontario
Cost: $795 + HST
Who needs to attend:
- Patient Safety Professionals
- Managers & Supervisors
- Human Resource Professionals
- Safety Professionals
- Safety Committee Members
Applicable to:
- Errors
- Injuries, incidents
- Equipment damage
- Environmental incidents
- Failed plans
- Violence / harassment / discrimination
- Organizational failures
- Problem solving
You’ll learn the latest breakthrough techniques on:
- The importance of context in performance management
- Using Task Analysis to transform performance
- Re-distributing authority to create self-correcting systems
- Investigation as organization intervention
- Who should investigate
- How and why to separate data collection from analysis
- Effective interview skills and techniques
- Dealing with traumatized, aggressive or reluctant witnesses
- Causation analysis
- Recommendation analysis
- Promoting organizational recovery
- Balancing forgiveness and accountability policy