The Self-Correcting Organization

$795.00

Building Performance Reliability and Recovering from Error

January 28 & 29, 2020

8:30 – 4:00

Day’s Inn (by Montana’s) 645 Sibley Drive, Thunder Bay, Ontario

Cost: $795 + HST

Who needs to attend:

Patient Safety Professionals
Managers & Supervisors
Human Resource Professionals
Safety Professionals
Safety Committee Members

Applicable to:

Errors
Injuries, incidents
Equipment damage
Environmental incidents
Failed plans
Violence / harassment / discrimination
Organizational failures
Problem solving

You’ll learn the latest breakthrough techniques on:

The importance of context in performance management
Using Task Analysis to transform performance
Re-distributing authority to create self-correcting systems
Investigation as organization intervention
Who should investigate
How and why to separate data collection from analysis
Effective interview skills and techniques
Dealing with traumatized, aggressive or reluctant witnesses
Causation analysis
Recommendation analysis
Promoting organizational recovery
Balancing forgiveness and accountability policy