The Self-Correcting Organization

$795.00

Building Performance Reliability and Recovering from Error

8:30 – 4:00

Day’s Inn (by Montana’s) 645 Sibley Drive, Thunder Bay, Ontario

Cost: $795 + HST

Who needs to attend:

  • Patient Safety Professionals
  • Managers & Supervisors
  • Human Resource Professionals
  • Safety Professionals
  • Safety Committee Members

Applicable to:

  • Errors
  • Injuries, incidents
  • Equipment damage
  • Environmental incidents
  • Failed plans
  • Violence / harassment / discrimination
  • Organizational failures
  • Problem solving

You’ll learn the latest breakthrough techniques on:

  • The importance of context in performance management
  • Using Task Analysis to transform performance
  • Re-distributing authority to create self-correcting systems
  • Investigation as organization intervention
  • Who should investigate
  • How and why to separate data collection from analysis
  • Effective interview skills and techniques
  • Dealing with traumatized, aggressive or reluctant witnesses
  • Causation analysis
  • Recommendation analysis
  • Promoting organizational recovery
  • Balancing forgiveness and accountability policy