The Art of Investigation and Interview
$795.00
Building Performance Reliability and Recovering from Error
May 30 & 31, 2024
8:30 – 4:00
Holiday Inn Express (807) 346-0220
1041 Carrick St.(across the Harbor Exprway from Superstore)
Thunder Bay, Ontario
Cost: $795 + HST
Who needs to attend:
- Patient Safety Professionals
- Managers & Supervisors
- Human Resource Professionals
- Safety Professionals
- Safety Committee Members
Applicable to:
- Errors
- Injuries, incidents
- Employment interviews
- Environmental incidents
- Failed plans
- Violence / harassment / discrimination
- Organizational failures
- Problem solving
You’ll learn the latest breakthrough techniques on:
- The importance of context in performance management
- Re-distributing authority to create self-correcting systems
- Investigation as organization intervention
- Who should investigate
- How and why to separate data collection from analysis
- Effective interview skills and techniques
- Dealing with traumatized, aggressive or reluctant witnesses
- Causation analysis
- Recommendation analysis
- Promoting organizational recovery
- Balancing forgiveness and accountability policy
Interview in a world of talent shortage