The “how-to manual” for resilient performance and Self-Correcting systems.

Optimize processes with minimal effort.

Improve culture without mentioning culture.

Diagnose performance issues in 6 questions.

Packed with fresh ideas, practical tools and reliable techniques!

How to order The Self-Correcting Organization:
Individual copies of The Self-Correcting Organization are available from:

Bulk orders (at volume discounts) are available through NWTD for employee safety incentives / promotions, resellers and educators. Contact Us



“A must-read for every manager!  Gary’s best work to date.”

Doug Moynihan – Hospital CEO


“With wisdom and good humor drawn from a life well lived, Gary Phillips has written an important and timely book, full of insights to help our organizations self-correct.”

 Kevin Page – President of the Institute of Fiscal Studies and Democracy, University of Ottawa

Former Parliamentary Budget Officer of Canada


“The Self-Correcting Organization is clearly written, easy to follow, logical, thought provoking and psychologically sound. It does a good job of capturing a mature consultant’s life’s thinking.”

Richard Schwindt – author of Emotional Recovery from Workplace Mobbing

Warning! Contains innovative ideas and unconventional wisdom.  Readers suffering from hardening of the attitudes, advanced certainty, or “We’ve always done it this way.” may experience – inspiration, “Whoa, that was obvious!”, or “I think I can do this.”  May cause transient creativity.

When in doubt consult others in your organization for feedback.

What’s inside

About This Book


So what makes for a “Self-Correcting” organization?
In the same way that high functioning performers use mental models of what normal situations or performance must look like, so too organizations build proactive performance and learning systems which require a clarity of standards or references to “normal” performance. This is the starting point for reliability and the prevention of future error events.

In Safety Management – The Challenge of Change (Hale & Baram, 1998) the authors include a chapter by Mathilde Bourrier titled “Elements for Designing a Self-Correcting Organization: Examples form Nuclear Power Plants”. After a caution regarding the dangers of investigator bias following error events, she references several points that describe the “normal functioning” of high-risk organizations:

…paradoxical as it may sound…in order to follow procedures, one has to be able to modify them on the way. As one mechanic…explained: “We have a procedure. We are expected to follow it exactly. But it’s easy to come to a point where it doesn’t work. But we have to follow it…a failure to follow and you are in big trouble.”




GARY PHILLIPS has been a firefighter, Health and Safety Professional (CRSP), Human Resource Professional (CHRL), consultant, trainer, student (MA adult education) and a 3 chord guitar player. He alleges to have recovered from them all. Apparently unable to maintain a focus on any one of these areas he has chosen to develop integrated models that pull together patterns from across the spectrum of human performance.

His ongoing work in organizational and Leadership development, trainer and management training, personal and executive coaching, and writing, have somewhat limited his 3 chord performances to the relief of friends and family alike.

Gary is also the author of The Art of Safety.

A sought after trainer and speaker he has presented across North America and abroad from his home in Thunder Bay, Ontario Canada.


Building performance reliability and recovering from error

Who will benefit from reading the Self-Correcting Organization:

  • Patient Safety Professionals
  • Managers & Supervisors
  • Human Resource Professionals
  • Safety Professionals
  • Safety Committee Members

The book’s contents address a variety of applications, including:

  • Errors
  • Injuries, incidents
  • Equipment damage
  • Environmental incidents
  • Failed plans
  • Violence / harassment / discrimination
  • Organizational failures
  • Problem solving

Northwest Training & Development

111 Ridgecrest Road, Thunder Bay, Ontario P7B 7A1 (807) 622-6077

You’ll learn the latest breakthrough techniques on:

  • The importance of context in performance management
  • Using Task Analysis to transform performance
  • Re-distributing authority to create self-correcting systems
  • Investigation as organization intervention
  • Who should investigate
  • How and why to separate data collection from analysis
  • Effective interview skills and techniques
  • Dealing with traumatized, aggressive or reluctant witnesses
  • Causation analysis
  • Recommendation analysis
  • Promoting organizational recovery
  • Balancing forgiveness and accountability policy



Day’s Inn (sibley Dr. by Montana’s)

Learn from Gary Phillips, author of the Art of Safety and the forthcoming The Self-Correcting Organization – Building Performance Reliability and Recovering from Error

Your Investment $795 + HST

(No refunds after 3 weeks prior to workshops, substitutions allowed)

Professional Speaking – Gary Phillips

Gary is available for corporate presentations, training, and cnference events.

“My gracious Gary… you should have read the comments by the audience.

They were phenomenal!!! Best conference that they have had in years.”

Cathy Payne-Davis, Suncor



Are people comfortable speaking up in your organization?

Do they have more to say on the breaks than in the meetings?

Are managers confi dent they have an accurate picture of what’s happening at the frontline?

Organizations that encourage psychological safety and self-correcting systems are more likely to experience greater productivity. They also have lower risk of harassment incidents, either on a one-to-one basis or arising from negative group dynamics (mobbing).

The Psychological Safety at Work Profile is a tool for you and your colleagues to uncover issues that limit the growth of psychological safety in your organization.

“Psychological safety (at work) describes a climate where people feel safe enough to take personal risks by speaking up and sharing concerns, questions or ideas.” (Amy C. Edmondson, The FearlessOrganization). When people are unwilling to speak up, learning and growth get stalled.

Open up discussions and start building psychological safety with the Psychological Safety at Work Profile.


1 – 20 copies $ 10 CND per copy

21 – 100 copies $ 9 CND per copy *

101 – 1000 copies $ 8 CND per copy *

1001+ copies $ 7 CND per copy *

+ Shipping and HST where applicable

* All orders over 20 receive a Free Copy of the Psychological Safety at Work Leader’s Manual


$ 10 CND per copy

+ Shipping and HST where applicable