Interview Skills

December 7 & 8, 2017 
8:30am – 4:00pm
Day’s Inn (by Montana’s)
645 Sibley Drive, Thunder Bay, Ontario
$695

• Communication issues – fundamentals of deletion, distortion and generalization
• Rapport building
• Establishing credibility and approachability
• Anchoring and interview setting issues
• “Reading” the individual – non-verbals and language patterns
• Questioning techniques – Cognitive interviewing, Behaviour Description Interviewing
• Special Situations – lying, delivering negative news, traumatized interviewees
• Application to – job selection, investigation, counseling, health care
• Includes handouts